Trica Bar Stools - Custom Bar & Counter Stools

A Division of Discount Leather Chairs, Inc.

 

Custom Bar & Counter Stools

 

 


Shipping & Return Details


All Orders Shipped by UPS Ground
All items normally ship within 7 business days. Stools are usually received 4 - 5 business days after shipping. Stools are shipped fully insured.

International Shipping
1 Bar Stools only ships with the 48 Contiguous United States. We do not ship to Alaska or Hawaii.



DLC's Chair Tracker System keeps you informed!
Unlike most furniture stores or online discounters which have a "You'll get it when you get it" attitude towards their customers, we believe you deserve a higher level of service. We've developed our exclusive Chair Tracker System to provide you with regular updates (by email) on the ordering, production, and shipping processes.

The Chair Tracker System will:
Send you a detailed confirmation of your order for your review within 24 hours.
Follow-up several days later with the production and estimated ship dates of your stools
Monitor your order through the factory and update you with any changes to the production and ship dates.
Send you the UPS Ground tracking number and detailed delivery information once your stools(s) leaves the factory.

 

Return and Damage Policy
(Please read carefully and print copy for your records)

When Your Delivery Arrives
When your order arrives, please inspect the chair for visible damage. If you find any damage call us immediately at 1-877-638-0556 from 9am - 11pm Pacific Time 7 days a week.

In the Event of Damage or Defects
If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or provide in home repair assistance at no additional cost. If you decide not to accept a repair or replacement the item can be returned under our normal return policy (below).

Return Procedures (Damaged Items):
Please email Customer Service and include your original order number, what product(s) you are returning, and your name. Or call us at (877) 638-0556. We will give you an RMA number and a return address.
Wrap the package carefully. All returned products must be in original condition and packaging.
Let us know the item is ready for pick-up and what day you would like it picked-up. email us or call us at (877) 638-0556.

What if I want to return something?
Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return an item for a refund within 10 days of receipt of item. Returns must be in new condition, packed in original box with all parts and all packaging materials. Factory tags must remain attached. If you remove the factory tags, or disposed of the original box, the item(s) can not be returned – no exceptions. You are responsible for shipping the item back to our offices. Upon receipt and inspection at our offices you will be issues a credit less original shipping fees (both ways) and a 15% restocking fee. All of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Return Procedures (Undamaged Items)
Please email Customer Service and include your original order number, what product(s) you are returning, and your name. Or call us at (877) 638-0556. We will give you an RMA number and a return address.
Wrap the package carefully. All returned products must be in original condition and packaging.
Return the product using your preferred shipping method to the address you are provided. Be sure to insure your package as you are responsible for returning the item undamaged. For items returned with damage the cost of repair will be deducted from your refund.
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Please Note: unless the return is due to an error on our part, we cannot refund shipping charges. We will issue a credit to the credit card used for the original purchase once the returned item has been inspected.

Cancellations:
Stock Items: If a stock item has not shipped there is no charge for canceling your order. Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and the restocking fee will be deducted from your refund.

Custom Items: If the item has not yet gone in to production, and we can cancel the item with the manufacturer, there is no charge for canceling your order. Once and item goes into production in can not be canceled. Items cancelled after production has started it will then fall under our standard return policy, where shipping costs and the restocking fee will be deducted from your refund.



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